Eurostar train break downs, caused by the unusually severe winter weather, have resulted in tens of thousands of travelers stranded or delayed. Six train break downs have resulted in 55,000 travellers having their journeys disrupted.
Eurostar have reported that although their trains have been reliable for over 15 years the abnormally acute weather conditions in northern France have caused the problems that have been experienced. Eurostar say that they have identified the technical issue and that they are now taking steps to remedy the issue.
As many as 2000 passengers have been trapped on broken down trains in the Channel tunnel. Some passengers have been trapped in their trains in the channel tunnel for as long as 16 hours. Many had no food, no water and no information from the train operators telling them what was happening. Some travellers abandoned their stranded trains and attempted to walk through the cold, dark tunnel which extends for 24 miles beneath the channel.
Although Eurostar have issued apologies and promised to pay refunds and compensation to travelers affected by the debacle many passengers are very unhappy with the way the situation has been managed. Some passengers are reported to have suffered from panic attacks and other from the effects of claustrophobia. Many have complained about the lack of information, food, water and support.
Many people, 31,000 on Saturday and a further 27,000 on Sunday, were stranded due to train cancellations.
The continuing bad weather has caused flights to be cancelled from many British airports. Weather forecasters have warned of further travel disruption as more snow is forecast this week and into the Christmas holidays. The Scottish Police have advised travelers to stay at home unless their journey is absolutely essential.
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